Refund Eligibility
We offer refunds in the following instances:
- Damaged Products: If you receive a product in a damaged state.
- Incorrect Products: If the product delivered is not what you originally ordered.
- Non-Functional Products: If the product is not working as intended.
Refund Process
-
Refund Method:
Refunds will be processed using the same payment method used for the original order.
-
Time Frame:
Please allow up to 3 days for the refund to be processed and appear in your account.
Return Process:
-
Customers need to return the product to a FedEx center, or we can organize a collection at their
address.
Cash on Delivery Option
To simplify your shopping experience and avoid the need for refunds
Cash on Delivery:
- We offer cash on delivery for all orders. This means you can inspect your order at the time of
delivery.
- If the product is not what you wanted, is damaged, or is not working as intended, you can refuse
delivery.
By refusing the delivery, you avoid the need for a refund, making the process hassle-free.
How to Request a Refund
If you need to request a refund, please follow these steps:
- Contact Us: Contact our customer service team at info@thedailysale.shop or call +263789951002 within 7
days of receiving your order.
-
Provide Details: Provide your order number and details about the issue with the product.
- Return Process: Our team will guide you through the process and arrange for the return of the product
to a FedEx center, or we can organize a collection at your address if needed.
Contact Us
If you have any questions or need further assistance, please reach out to our customer service team at
info@thedailysale.shop or call +263789951002 . We are here to help and ensure you have a positive shopping
experience with The Daily Sale Shop.
By adhering to this policy, we aim to provide transparency and build trust with our customers. Your satisfaction
is our top priority.
